Organiser’s Conditions

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  • The sale of tickets will commence on 1st March 2023 at 10.00 a.m.
  • Before the advance sales commence, reservations are made for members of the Club of Friends and Benefactors of Smetana’s Litomyšl, honorary guests, advertising partners and sponsors. Unused reservations will be released for open sale.
  • Advance sales are governed by General Terms and Conditions and Refund Policy.
  • Tickets can be:
    • purchased online at, printed out or saved to your mobile device.
    • purchased at the Point of Sale.
    • Booked online at or via call centre at +420 461 049 232. The booked tickets must then be purchased at a point of sale within 3 calendar days or 7 days via the invoice, however, 60 minutes before the show at the latest. 24 hours prior the perfomance the booking is no longer available.
  • Online, at the Sales Point and at a Call Centre is possible to buy or book up to 10 tickets for each show.
  • For orders of more than 10 Tickets to one Event and reservations for disability card holders for the wheelchair section, it is necessary to order via email at or by calling +420 602 457 338. It is also possible to create a Ticket reservation here to be paid for later at a Sales Point.
  • It is possible to purchase additional services to your Tickets (such as refreshments, catalogue, programme etc.). It is necessary to use your customer account to do so.
  • It is necessary to provide your contact details and personal information according to perform your purchase or reservation. We recommand to sign up for an customer account in order to gain access for other services and many other advantages.
  • The on-line e-shop gives the option to ask for inscription on a waiting list of alternative reservations (“Watchdog”). In case the demanded tickets are released, the first applicant on the list will be issued an automatic reservation valid for 48 hours, of which he/she will be informed by e-mail. Unless the tickets are purchased within the above deadline, booking will be cancelled and tickets offered to the next applicant on the list. A maximum of 4 tickets can be requested for each show.
  • All remaining tickets will be released for open sale at the venue 60 minutes prior to the commencement of the show.
  • The auditoriums normally have an area reserved for the placement of 2 to 4 wheelchairs and there are a matching number of seats for the accompanying persons. Tickets are not available on-line and must be ordered or reserved at, +420 602 457 338.
  • Reduction of 50 % is given to disabled and visually impaired persons and their guides. The card must be shown together with the concessionary ticket on entry to the concert venue.
  • There might be other options for discount marked in the festival program.
  • Discounts cannot be combined.
  • For certain shows it is possible to purchase V.I.P. tickets enabling you to use additional services. To get more info, please call +420 461 612 575, or e-mail:
  • Purchased tickets cannot be returned or changed.
  • Customers have the right to have their tickets refunded only when the show is cancelled or unfinished due to adverse weather conditions or other force majeure and the programme has not run for at least 20 minutes. Refund claims should be made at the place of purchase of the ticket. Postage costs will not be refunded.
  • The Ticket must be kept in a safe place so that it cannot be copied. Entrance to the show will only be allowed on the basis of the first ticket presented to the usher.

By presenting a ticket at the venue entrance you express consent to the following Organiser’s Conditions:

Organiser's Conditions

  • Visitors to events must obey all instructions provided by the ushers, security guards and fire wardens.
  • It is forbidden to bring to the venue any weapons, explosives, flammable substances and any objects that are considered dangerous and may be used as a weapon. Every visitor is required to undergo a security check; in the event of a refusal, he/she will not be allowed to enter the venue.
  • It is forbidden to bring animals into the auditorium.
  • It is forbidden to bring bottles and containers (except plastic) into the auditorium.
  • Visitors inappropriately dressed of under apparent influence of alcohol or drugs will not be admitted to festival performances.
  • Due to the nature of the event and length of performances entry for children under the age of ten is not recommended, with the exception of children’s shows marked as such in the programme.
  • It is strictly prohibited to make any audio and/or video recording during the shows, even for private use.
  • It is prohibited to make phone calls during the show. Visitors must switch their mobile phones into silent mode during the show.
  • Visitors who disturb the show by talking loudly or behaving inappropriately, or do not obey the prohibition of making audio and video recordings, may be escorted from the auditorium without any right to claim ticket refund.
  • It is forbidden to smoke during performances. During intermissions, it is permitted to smoke only in designated areas.
  • Performances in the Castle Courtyard take place in the open air and may be adversely influenced by the weather. The courtyard is covered by a roof, and the show will not be interrupted in case of light rain. Seats in marginal sectors of the auditorium are not completely under cover and may be affected by rainfall.
  • Entry to the Castle premises is allowed 90 minutes prior the show. Entry to the auditorium is permitted one hour prior to the beginning of the show and the gates close 5 minutes before the show. After commencement of the show, visitors are allowed to enter only during applause and may be offered alternative seats or places for standing until the intermission, when they can occupy their own seats.
  • The organiser of the festival reserves the right to amend the concert or performance casting or concert venue. The programme is also subject to change.

Dear visitors to Smetana’s Litomyšl Festival,

thank you for helping the festival programme run smoothly by respecting these conditions.

General partner

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